Refund and Returns Policy

At GanderMark, we want to ensure that you are completely satisfied with your purchase. We understand that sometimes things may not work out as expected, and we are committed to providing a fair and transparent return and refund process. Please read the details of our Refund and Returns Policy below, which outlines the terms and procedures for returning or exchanging products, receiving refunds, and addressing any issues related to your purchase.

Refund Timeline

Once we receive your returned item, we will process your refund within 2-5 business days. The exact timeline for the refund to reflect in your account may vary depending on your payment method and bank processing times. We will notify you via email once your refund has been processed.

Return Period

We offer a 30-day return window from the date of delivery for most items purchased on our website. This gives you ample time to review your purchase and ensure it meets your needs. To initiate a return, please contact our customer service team at contact@gandermark.com and follow the instructions provided.

Eligibility for Returns and Exchanges

To qualify for a return or exchange, the item must meet the following criteria:

  1. The product must be in new, unused condition with all original packaging, labels, and tags intact.
  2. Items must be returned within the 30-day return window from the date of delivery.
  3. Embroidered apparel is subject to different terms and conditions, which are outlined separately under “Non-Returnable Items.”

If your purchase meets these conditions, we will happily accept your return and offer you a full refund or exchange based on your preference.

How to Return or Exchange an Item

Returning or exchanging an item is simple. Here’s what you need to do:

  1. Contact Us: Reach out to our customer support team at contact@gandermark.com with your order number and reason for return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RA) and detailed instructions on how to return your item.
  3. Pack and Ship: Carefully pack the item in its original packaging (if possible) and ship it to the address provided by our support team. You may also be required to include a copy of your receipt or proof of purchase.

We recommend using a trackable shipping service to ensure the return item reaches us safely.

Return Conditions

Please note that the following conditions must be met for your return to be accepted:

  • The item must be unused, with no signs of wear or damage.
  • All original packaging, including boxes, manuals, accessories, and tags, must be included.
  • The item must not be marked as non-returnable in the section below.

Return Shipping Costs

In most cases, the customer is responsible for return shipping costs unless the return is due to a defect, damaged item, or an error on our part. If we determine that the return is due to our mistake, we will provide a prepaid return label. For all other returns, shipping costs will be deducted from the refund.

Note: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

  • Embroidered apparel: Personalized or custom items cannot be returned unless they arrive damaged or defective.
  • Perishable items: Due to hygiene reasons, certain food-related items or consumables cannot be returned.
  • Opened or used kitchen products: Items that have been used or opened cannot be returned unless they are defective or damaged.

If you’re unsure whether your product is returnable, please contact our support team before initiating a return.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or full refund based on your preference. Be sure to provide clear photos of the damage or defect, and we will assist you promptly in resolving the issue.

Exchange Policy

We offer exchanges for most items within the 30-day return window. To initiate an exchange, follow the same procedure as a return and let our customer service team know which product you would like to receive in place of the original item. If the exchange involves a price difference, we will assist you with the payment process.

Reason for Return

We understand that customers return items for a variety of reasons. Please provide a brief explanation for the return when contacting us, as this helps us improve our services and products. We’ll process your request based on the reason for return and ensure that you are fully satisfied with the outcome.

Warranty Policy

GanderMark products come with a manufacturer’s warranty (where applicable). Warranty details vary by product category, so please refer to the product description page for specific warranty information. If your product is within the warranty period and has a defect, please contact us to initiate the warranty claim process.

Can I Change My Shipping Address?

If you need to change the shipping address for your order, please contact us immediately at contact@gandermark.com. We can accommodate address changes as long as the order has not been processed for shipment. Once the item has shipped, we are unable to alter the shipping address.

Cancellation Policy

If you wish to cancel an order, please contact our support team as soon as possible. We will process cancellations for orders that have not yet been shipped. Once the order has been shipped, cancellation is no longer possible, and the return policy will apply.

Cost of Return for Broken or Damaged Items

If your item arrives broken or damaged, we will cover the cost of the return shipping. In such cases, we will provide you with a prepaid return label and a full refund or replacement at no additional cost to you.

If you are not satisfied with your item for any reason other than damage or defect, the return shipping cost will be the responsibility of the buyer.

Contact Information:

For any questions or concerns regarding your order, return, or refund, please feel free to contact us at:

Company Name: Orange Home Appliances Inc.

Company Number: 6763291

Address: 8 Wiener Drive, Unit 102 Monsey, NY, 10952, United States

Email: contact@gandermark.com

Phone: +1 (716) 830 1354

Business Hours: Monday – Friday 7:00 am – 6:00 pm (Eastern Standard Time, EST)

Response Time: Our customer service team typically responds within 12 hours during business days.

We are here to assist you with any inquiries and will respond to your requests in a timely manner.

At GanderMark, we are committed to delivering high-quality products and excellent customer service. If there’s anything we can do to improve your shopping experience, don’t hesitate to let us know. Thank you for choosing us for your home kitchen needs!