Frequently Asked Questions (FAQs)
Welcome to the Gandermark FAQ section! We’ve compiled a list of the most common questions from our customers to help you find the information you need quickly and easily. If you have any further inquiries, feel free to contact our support team at contact@gandermark.com.
1. What payment methods do you accept?
At Gandermark, we accept two secure payment methods:
- PayPal: A trusted platform for quick and safe online payments.
- Stripe: Secure processing of payments via credit or debit cards.
Both options provide a smooth and safe checkout experience.
2. How can I track my order?
Once your order has shipped, we will send you an email with a tracking number. You can use this number to track your package through FedEx, UPS, or USPS, depending on which carrier was used. If you need assistance tracking your order, feel free to reach out to us at contact@gandermark.com.
3. What is your return policy?
We offer a 30-day return window for most items purchased from Gandermark. Items must be in unused condition with all original packaging and tags intact. To initiate a return, simply contact our customer support team, and we’ll provide you with return instructions.
For more detailed information on returns and exchanges, please refer to our Refund and Returns Policy.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders over $100. For orders under $100, a flat shipping fee of $7.99 will be applied at checkout.
5. How long does it take to process my order?
Orders are typically processed within 2-4 business days (Monday to Friday, 9:00 AM – 5:00 PM EST). Processing times may vary during peak seasons or due to unforeseen circumstances. Once your order has been processed, it will be shipped based on the delivery estimates.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at contact@gandermark.com. We will do our best to accommodate the change before the order is processed. Once the order has been shipped, we are unable to make changes to the shipping address.
7. How long will it take for my order to arrive?
After your order has been processed, it typically takes 7 to 15 business days for delivery (Monday to Friday, 9:00 AM – 5:00 PM EST). Delivery times may vary depending on your location and the carrier used.
8. What should I do if my order is damaged or lost?
If you receive a damaged or lost item, please contact us within 7 days of receiving your order. We will guide you through the process of either receiving a replacement or a refund. You may be asked to provide photos of the damaged product for claims processing.
9. Do you charge sales tax on orders?
No, we do not charge sales tax on any orders placed through Gandermark. The price you see at checkout is the total cost of your order.
10. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping areas in the future, so please check back for updates on international shipping.
11. Can I cancel my order?
If you wish to cancel your order, please contact our customer service team as soon as possible. We can process cancellations if the order has not yet been shipped. Once the order has been dispatched, cancellations are no longer possible, and our return policy will apply.
12. What do I do if I have an issue with my payment?
If you encounter any issues during the payment process or need assistance, please don’t hesitate to contact us at contact@gandermark.com. We accept both PayPal and Stripe payments, both of which are secure and reliable. Our customer support team will assist you in resolving any payment-related concerns.
13. What happens if I am not satisfied with my purchase?
If you are not satisfied with your purchase, you can return the item within the 30-day return window for a refund or exchange. Please refer to our Refund and Returns Policy for detailed instructions on how to return an item.
14. Are your products covered by a warranty?
Yes, many of our products come with a manufacturer’s warranty. Warranty terms vary by product, so please refer to the product page for specific details on coverage and duration.
15. How do I contact customer service?
If you have any questions or need assistance, our customer support team is here to help! You can contact us via:
Company Name: Orange Home Appliances Inc.
Company Number: 6763291
Address: 8 Wiener Drive, Unit 102 Monsey, NY, 10952, United States
Email: contact@gandermark.com
Phone: +1 (716) 830 1354
Business Hours: Monday – Friday 7:00 am – 6:00 pm (Eastern Standard Time, EST)
Response Time: Our customer service team typically responds within 12 hours during business days.
We hope these FAQs help clarify any questions you may have! If you need further assistance, please don’t hesitate to reach out to us. At Gandermark, we are dedicated to providing you with the best service possible for all your home kitchen product needs.