Shipping Policy

At Gandermark, we are dedicated to ensuring that your shopping experience is as smooth and efficient as possible. Our shipping policy has been designed to provide you with detailed information about processing times, shipping options, delivery estimates, and more, so you can make informed decisions with every purchase. Whether you’re buying home kitchen products or upgrading your appliances, we want to ensure that your order arrives safely and on time.

Order Processing Time

Once you place your order, we work diligently to prepare it for shipment. Our order processing time is between 2-4 business days (Monday to Friday, 9:00 AM – 5:00 PM EST). Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. Rest assured, we make every effort to get your order packed and ready for shipping as quickly as possible.

Shipping Time & Delivery Estimates

After your order has been processed, you can expect your package to be delivered within 7 to 15 business days (Monday to Friday, 9:00 AM – 5:00 PM EST). Delivery times may vary depending on your location and the carrier used. We ship within the United States only, and we use reliable carriers such as FedEx, UPS, and USPS to ensure that your items arrive safely and on time.

Please note that business days are weekdays (Monday to Friday) and do not include weekends or holidays.

Shipping Costs

We believe in providing our customers with the best value, and we offer free shipping on all orders over $100. For orders under $100, a flat shipping fee of $7.99 will be applied to your purchase. We believe this transparent pricing makes it easy for you to understand your total cost before you checkout.

Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email so you can monitor the status of your package. Simply click on the link provided to check the progress of your shipment and get an estimated delivery date.

You can track your order with the following carriers:

  • FedEx
  • UPS
  • USPS

If you have any issues tracking your package or need further assistance, feel free to contact our customer service team at contact@gandermark.com, and we’ll be happy to help.

Shipping Areas

Currently, we only ship within the United States. We do not offer international shipping at this time. We are working on expanding our shipping areas, and we hope to offer global shipping in the future. Please check back for updates.

Shipping Restrictions

While we strive to serve all customers across the United States, certain shipping restrictions may apply based on the shipping carrier, the size of your order, or the shipping address. In rare cases, if we encounter a restriction, we will notify you promptly via email and work to resolve the issue as quickly as possible. If you’re located in a remote area, delivery may take slightly longer than the stated shipping estimates.

Tax-Free Shopping

Good news! For all orders placed through Gandermark, we do not charge sales tax. This means you pay the price shown at checkout without additional tax fees. It’s part of our commitment to providing a hassle-free shopping experience.

Delivery Problems

We understand that sometimes things don’t go as planned during shipping. If you encounter any delivery problems, such as an undelivered package, delays, or missed deliveries, please reach out to our customer support team immediately. We will work closely with the carrier to resolve the issue and get your order to you as soon as possible.

In case of delivery issues such as a wrong address or misdelivery, we may require you to file a claim with the carrier directly, and we will assist in guiding you through this process.

Damaged or Lost Items

At Gandermark, we take every step to ensure your items are delivered in perfect condition. However, if your item arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or refund based on your preference. You may be asked to provide photos of the damaged items to facilitate the claims process with the carrier.

Please note: If your order is damaged upon arrival, we will cover the cost of return shipping and ensure you receive a replacement or full refund, depending on your request.

Handling Charges

In most cases, we do not charge handling fees. The only shipping-related fees you’ll encounter are the flat $7.99 shipping cost for orders under $100 or the free shipping for orders over $100. All fees are clearly displayed at checkout for your convenience. Should any additional handling fees apply due to special circumstances (such as oversized items), these will be communicated to you in advance.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we offer a 30-day return and exchange window. The returned item must be in unused condition with all original packaging and tags intact. For more details, please refer to our Refund and Returns Policy

If you wish to exchange an item, please follow the same process as a return and our customer support team will assist you with the exchange.

Additional Shipping Policies

  • Incorrect Shipping Address: If you provide an incorrect address at checkout, we will attempt to update it if the order has not yet been processed. However, we cannot guarantee the change will be applied, and any resulting delays or issues will be the responsibility of the customer.

  • Restricted Shipping Locations: Some remote or restricted areas may experience longer delivery times or shipping issues. If we are unable to deliver to your location, we will notify you and offer a full refund.

Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us:

Company Name: Orange Home Appliances Inc.

Company Number: 6763291

Address: 8 Wiener Drive, Unit 102 Monsey, NY, 10952, United States

Email: contact@gandermark.com

Phone: +1 (716) 830 1354

Business Hours: Monday – Friday 7:00 am – 6:00 pm (Eastern Standard Time, EST)

Response Time: Our customer service team typically responds within 12 hours during business days.

At Gandermark, we are committed to providing you with a seamless and enjoyable shopping experience. Thank you for choosing us for your home kitchen needs, and we look forward to delivering your products with care!

This shipping policy outlines all the key information you need to know about receiving your products, tracking your order, and resolving any delivery issues. It’s designed to be clear, concise, and customer-focused, ensuring a smooth experience from purchase to delivery.